Water Treatment Specialists Since 1972
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Frequently Asked Questions

White Water F.A.Q

The way to check is by putting your water treatment system on bypass (check bypassing system videos) using the bypass valve which is almost always at the back of the softener. Turn on 1 or two cold water taps to full flow and move the bypass valve to the on – off position. If you notice a change in flow, then definitely there is a problem.

This is most often caused by excessive water use and the softener is trying to keep up. Before you say you are not using any more water than normal please confirm… (Refer to next question)…

When you know that you are not using any water in your home, check the water meter that feeds your home. If you see the little triangle spinning or in the case of digital meters, the numbers change after about a minute of observation then you are indeed using excessive amounts of water. The most likely culprit for water leakage are toilets and/or humidifiers.

Characteristics of soft water include having a very slippery feeling while you bath or shower, as well as soap tends to lather “like crazy” when soft water is present. A more definitive test is to get a jar, half fill it with soft water and place a tiny amount of dish soap in it (usually just a small finger covered in dish soap works). Shake the jar and if suds appear the water is likely soft. Do the same when the water softener is bypassed and you have let the water run so you know that you definitely have hard water, you should have next to ZERO bubbles. Regardless there should be a marked difference between the two. Otherwise White Water will always be happy to test any water brought to our shop.

As a rule… YES! A water softener should comfortably be able to remove as high as 2.5 to 3 ppm of ferrous iron (that’s a lot of Iron). The exception to this is when the municipality ads chemicals to the water to prevent the iron from sticking to their pipes. This action also virtually eliminates the ability for any softener to remove iron. If you are on a rural water supply, usually a water softener will meet all your iron removal needs.

18180 Leslie St, Newmarket ON, L3Y 9A5
(905) 853.7082
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1 (800) 263.1294